Compliance & Security

1. Security Standards

OfficePro360 implements enterprise-grade security measures to protect your data and maintain the highest standards of information security.

2. Data Protection

2.1 Encryption

• Data in Transit: TLS 1.3 encryption for all network communications
• Data at Rest: AES-256 encryption for all stored data
• Database Encryption: Encrypted database volumes and backups
• File Storage: Encrypted object storage for uploads and documents

2.2 Access Controls

• Multi-factor authentication (MFA) for all accounts
• Role-based access control (RBAC) for granular permissions
• Single Sign-On (SSO) support for enterprise customers
• IP whitelisting and geofencing options
• Session management with automatic timeouts
• Audit logs for all access and changes

2.3 Infrastructure Security

• Hosted on AWS and Google Cloud with SOC 2 certified data centers
• DDoS protection and Web Application Firewall (WAF)
• Intrusion Detection and Prevention Systems (IDS/IPS)
• Regular vulnerability scanning and penetration testing
• Isolated network segmentation
• 24/7 security monitoring and incident response

3. Compliance Frameworks

3.1 GDPR (General Data Protection Regulation)

We comply with GDPR requirements through:

• Lawful basis for data processing
• Data minimization and purpose limitation
• User rights implementation (access, rectification, erasure, portability)
• Data Protection Impact Assessments (DPIAs)
• Data Processing Agreements with vendors
• Breach notification procedures (within 72 hours)
• Appointed Data Protection Officer (DPO)

3.2 CCPA (California Consumer Privacy Act)

For California residents, we provide:

• Right to know what data we collect
• Right to delete personal information
• Right to opt-out of data sales (we don't sell data)
• Non-discrimination for exercising privacy rights

3.3 HIPAA Compliance (Healthcare Customers)

For healthcare clients handling Protected Health Information (PHI):

• Business Associate Agreement (BAA) available
• HIPAA-compliant data handling procedures
• Enhanced security controls for PHI
• Regular HIPAA compliance audits

4. Business Continuity

4.1 Backup and Recovery

• Automated daily backups with 30-day retention
• Geo-redundant backup storage across multiple regions
• Point-in-time recovery capabilities
• Regular disaster recovery testing
• Recovery Time Objective (RTO): 4 hours
• Recovery Point Objective (RPO): 24 hours

4.2 Uptime and Availability

• 99.9% uptime SLA guarantee
• Multi-region redundancy for high availability
• Load balancing and auto-scaling
• Real-time health monitoring
• Automated failover systems
• Scheduled maintenance windows with advance notice

5. Incident Response

We maintain a comprehensive incident response plan:

• Detection: 24/7 security monitoring and alerting
• Response: Dedicated incident response team
• Containment: Immediate isolation of affected systems
• Investigation: Root cause analysis and forensics
• Remediation: Patch vulnerabilities and restore services
• Notification: Timely communication to affected parties
• Review: Post-incident analysis and improvements

6. Employee Security

• Background checks for all employees
• Security awareness training (quarterly)
• Confidentiality agreements (NDAs)
• Principle of least privilege access
• Secure development lifecycle (SDLC)
• Code reviews and security testing

7. Third-Party Security

We carefully vet all third-party vendors:

• Security assessments before engagement
• Data Processing Agreements (DPAs) required
• Regular vendor security audits
• Compliance with our security standards
• Limited data access on need-to-know basis

8. Security Testing

• Annual third-party penetration testing
• Quarterly vulnerability assessments
• Automated security scanning in CI/CD pipeline
• Bug bounty program for responsible disclosure
• Regular security audits and compliance reviews

9. Certifications & Audits

Certification documents and audit reports available upon request for enterprise customers.

10. Reporting Security Issues

If you discover a security vulnerability, please report it responsibly:

• Security Email: security@officepro360.in
• Response Time: Within 24 hours
• Bug Bounty: Rewards for valid security findings

Please do not publicly disclose vulnerabilities until we've had a chance to address them.

11. Contact Us

For compliance, security, or data protection questions:

• General: info@officepro360.in
• Security: security@officepro360.in
• Data Protection Officer: dpo@officepro360.in
• Phone: +91 9328252672